If a product or service has caused you a genuine consumer dispute and the matter cannot be resolved directly with the seller or service provider, the Government of India’s e-Jagriti platform provides an online route for consumer dispute filing and case tracking.
e-Jagriti is the Department of Consumer Affairs’ digital platform for consumer dispute redressal. The platform brings together functions that were previously handled through systems such as e-Daakhil, OCMS and Confonet, and the current platform is available at e-jagriti.gov.in.
When should you consider e-Jagriti?
Examples can include defective goods, deficiency in services, unfair trade practices, certain refund disputes, insurance-related consumer disputes, housing/service deficiencies and other matters that fall within consumer jurisdiction. The Consumer Protection Act, 2019 provides a three-tier consumer commission structure at district, state and national levels.
What you should keep ready
- Your name, contact details and address.
- Details of the opposite party such as the seller, company or service provider.
- Invoice, receipt, order confirmation or payment proof.
- Relevant emails, messages, warranty documents, photographs or other evidence.
- A clear chronology of what happened and the relief you are seeking.
How to file a consumer complaint on e-Jagriti
- Open e-jagriti.gov.in.
- Register or sign in using the available consumer login options.
- Complete your profile information as requested.
- From the dashboard, select File New Case.
- Select Consumer Complaint (CC) as the case type. The official help document shows this as the starting point for a new consumer complaint.
- Enter the complainant and opposite-party details carefully.
- Provide the facts of the dispute and explain the relief you want.
- Upload the supporting documents in the formats and size limits accepted by the portal.
- Review the case information before submission and complete any applicable fee/payment step shown by the portal.
- Save the case/reference details and use the dashboard to follow the case after filing.
How to avoid common mistakes
- Do not upload unrelated documents.
- Keep dates, invoice numbers and transaction amounts consistent across the complaint and evidence.
- Write facts in chronological order instead of using only emotional or accusatory language.
- Clearly state what you want: refund, replacement, repair, compensation or another legally available remedy, as applicable.
Can you check case information online?
Yes. e-Jagriti provides case-detail, case-history and related search facilities. The portal also publishes help documents and updates for consumers and advocates.
Important note
This guide explains the online process and is not legal advice. Jurisdiction, limitation, documents, fees and the appropriate remedy depend on the facts of a dispute. Always verify the current requirements on the official e-Jagriti portal before filing.