How to File Complaints on e-Jagriti Portal (Step-by-Step Guide)

By
Naveen Kumar
-
0
ADVERTISEMENT
Getting your Trinity Audio player ready...

The e-Jagriti portal is an initiative by the Ministry of Consumer Affairs, Food and Public Distribution, Government of India, aimed at streamlining the consumer grievance redressal process. It integrates various platforms like e-Daakhil, OCMS, CMS, and Confonet into a unified system, allowing consumers to file complaints, track case statuses, and access judgments online.

In this article, we’ll guide you step-by-step on how to use the e-Jagriti portal effectively to lodge, track, and resolve your consumer complaints.

Who Can Use the e-Jagriti Portal?

The portal is designed for:

  • Consumers facing issues with products or services.

  • Advocates representing consumers.

  • Authorized representatives or companies involved in consumer disputes.

Benefits of Using the e-Jagriti Portal

  • Online Complaint Filing: Submit complaints without visiting consumer courts.

  • Real-Time Tracking: Monitor the status of your case online.

  • Access to Judgments: View decisions from District, State, and National Consumer Commissions.

  • Integrated Platform: Unified access to various consumer redressal systems

How to Register on the e-Jagriti Portal

  1. Visit the Official Website:
    Go to https://e-jagriti.gov.in.

  2. Click on “Login/Sign Up”:
    Located at the top-right corner of the homepage.

  3. Select “Register”:
    For new users, click on the “Register” button.

  4. Enter Personal Details:
    Provide your mobile number, email address, and full name.

  5. Verify via OTP:
    Enter the One-Time Password sent to your mobile and email.

  6. Create a Password:
    Set a secure password for your account.

  7. Specify Your Role:
    Choose from options like Consumer, Advocate, Authorized Representative, or Company.

  8. Enter Address Details:
    Provide your permanent or present address.

  9. Upload Identification Documents:
    Submit a government-issued ID in PDF format and enter the ID number.

  10. Submit Registration:
    Click on the “Submit” button to complete the registration process.

How to File a Consumer Complaint on e-Jagriti

  1. Log In to Your Account:
    Use your registered email/mobile number and password.

  2. Click on “File New Case”:
    Choose “Consumer Case (CC)” from the options.

  3. Fill in Complaint Details:

    • Opposite Party Information: Enter details of the company or service provider.

    • Complaint Summary: Provide a concise description of the issue.

    • Claim Amount: Specify the compensation 

  4. Select Appropriate Commission:
    Based on the claim amount, choose District, State, or National Commission.

  5. Upload Supporting Documents:
    Attach necessary files like bills, communication records, and a notarized affidavit.

  6. Submit the Complaint:
    Review all details and click “Submit” to file your complaint.

Required Documents for Filing a Complaint

  • Index: A list of all documents submitted.

  • Proforma for Filing Consumer Complaint: Standard format for complaints.

  • Synopsis with List of Dates and Events: Chronological summary of events.

  • Memo of Parties: Details of complainant and opposite party.

  • Consumer Complaint with Notarized Affidavit: Main complaint document sworn before a notary.

  • Annexures/Documents: Supporting evidence like bills, emails, etc.

  • Applications (IA): Interlocutory applications, if any.

  • Vakalatnama: Authorization letter if represented by an advocate.

Note: Ensure all documents are in PDF format and properly labeled.

How to Track Complaint Status

  1. Log In to Your Account:
    Access your dashboard on the e-Jagriti portal.

  2. Navigate to “Case Status”:
    Enter your case number or filing reference number.

  3. View Updates:
    Check for any actions taken, hearing dates, or judgments related to your case.

Tips for Effective Complaint Filing

  • Clarity: Be concise and clear in your complaint description.

  • Documentation: Ensure all supporting documents are complete and legible.

  • Follow-Up: Regularly check the portal for updates on your case.

  • Legal Advice: Consider consulting a legal expert for complex cases.

Additional Resources

Conclusion

The e-Jagriti portal offers a streamlined and accessible platform for consumers to address grievances effectively. By following the outlined steps and ensuring proper documentation, you can navigate the complaint process with greater ease and confidence.

RELATED ARTICLESMORE FROM AUTHOR